General conditions of sale / Conditions of use

Ownership of the domain

In compliance with Law 34/2002 on Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our shop, corresponds to Federico Vega Mantilla holder FARMACIA Federico Mantilla Vega, domiciled in Avd. General Dávila 326, with postal code 39007, located in Santander, province of Cantabria (Spain) with Tax Identification Number - 13.769.697-B. The purpose of the website is the distribution, promotion and commercialization of parapharmacy products.

In order to ensure that the use of the Website conforms to criteria of transparency, clarity and simplicity, informs the user that any suggestion, doubt or query will be received and solved by contacting or with Pharmacy Federico Mantilla Vega through the telephone. +34 942 330 507 or email:

Purpose and scope.

These General Conditions of contracting and use, have the purpose of regulating the provision of the information provided in the online store of Both the navigation through the online store and the acquisition of any of the products offered in it, assume the acceptance as user, without reservations of any kind, of each and every one of the present general contracting and use conditions. may at any time and without prior notice, modify the present general conditions of contracting and use, as well as the particular conditions that, if any, are included, by publishing such modifications in the store in order that Can be known by the users, and the date of such modifications being recorded. 

In order to be able to contract any of the products shown along the web page, the user must be legally qualified according to the Spanish Legal Order.

Information provided on the website.

We make every effort to provide the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurred, at any time outside the will of, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer would have made a purchase decision based on said error, we will communicate said error and the customer will have the right to cancel your purchase at no cost on your part. Likewise, it is possible that the contents of the website may occasionally show provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel his purchase at no cost on his part. Some items share the same photos and / or several products of the range but always will prevail the text with the description of the product that is sold on the photo. is not responsible, directly or indirectly for any of the information, content, statements and expressions contained in the products sold on the website. This responsibility rests at all times on the manufacturers or distributors of such products. All the articles and their respective descriptions exposed on the web, have a purely informative function, so in no case represent treatment recommendations nor should they be considered as such. In all cases related to possible diseases we recommend reading all the instructions of the articles, read the leaflets, consult with your doctor or other competent health professional. does not assume any responsibility on the products mentioned in this web page, its suitability or quality but it is sent to the laboratories or manufacturers of the respective articles.

On October 18, 2013, a list of drugs not subject to medical prescription is added to our catalog exclusively with informational intentions to the general public and the sale of them is annulled. Our vision for our customers in is to give the best service in drug information because we are the legal specialists for it. (In case of doubt you can see the medicines and products allowed by the Spanish Agency of Medicines and Sanitary Products at

All contractual information on is displayed in Spanish (Spanish), and communication with customers and users, as well as the formalization of the contract will be made in that language.

Intellectual and industrial property.

All contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial designs and any other signs susceptible of industrial and commercial use are subject to rights Of intellectual and industrial property of

In no case shall it be understood that any license is granted or any waiver, transmission, total or partial transfer of said rights is conferred or any right or expectation of rights is conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication on Such contents without the prior express authorization of or the corresponding holders.

It is expressly forbidden the introduction of hyperlinks for commercial purposes in web pages other than, that allow access to our website without prior consent. In any case, the existence of hyperlinks in websites outside of us will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by www.openfarma. Com of its contents or services.

Obligations of customers and users.

In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained in them or on the website and always act in accordance with the law, good customs and requirements In good faith, using due diligence, and refrain from using the website in any way that may prevent, damage or deteriorate the normal functioning of the website, the goods or rights of, its suppliers, the rest of Users or in general of any third party. It is prohibited to access and use the portal to minors without the express consent of their parents, is not responsible for the accuracy and completeness of the data filled in by the user and therefore can not verify the age of the same. 

Specifically, and without this imply any restriction to the previous section during the use of the website the user undertakes to: 

- Provide accurate information on the data requested in the user registration form or order fulfillment, and keep them updated since they are necessary for the formalization of this contract, the management of the orders, and the subsequent issuance of the corresponding invoice by The amount of the goods delivered. 

- Do not introduce, store or broadcast on or from the website any information or material that is defamatory, abusive, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or Any form that violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the current legislation. 

- Do not introduce, store or diffuse through the store any program, data, virus, code, or any other electronic or physical device that is susceptible to cause damages in the web page, in any of the services, or in any of the equipment, Systems or networks of, any other user, suppliers of or in general of any third party.

- To diligently save the "username" and "password" provided by, assuming responsibility for damages and losses that may arise from improper use of them. 

- Not to carry out advertising or commercial activities through the website, and not to use the contents and information of the same to send advertising, or send messages with any other commercial purpose, or to collect or store personal data of third parties. 

- Do not use false identities or impersonate others in the use of the website or in the use of any of the services thereof, including the use of passwords or access keys of third parties or otherwise. 

- Do not destroy, alter, use for your use, disable or damage the data, information, programs or electronic documents of, its suppliers or third parties. 

- Do not introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content of which would not have, in accordance with the law, the right to make it available to third parties . 

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time. In case of breach by the customer of this obligation shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

Our website ( uses cookies to analyze user navigation. Cookies are files that are installed on the computer from which you access our website for the purposes described on this page.

The applications we use to obtain and analyze navigation information are:

-Google Analytics: and

This application has been developed by Google, which provides the service of analysis of the audience of our page. This company can use this data to improve its own services and to offer services to other companies.


Recommend products as you browse through as well as rate and comment our products.


It is a price comparator and allows our products to be compared with other websites.


Our online chat is provided by this company.

- own used by the modules (prestashop) installed in the manager of contents and online store of

You can know these other uses from the indicated links. These tools do not obtain data from the users' first names or surnames or the postal address from which they are connected.

The information obtained is related, for example, to the number of pages visited, the language, social network in which our news is published, the city to which the IP address from which users access is assigned, the number of users Visits, frequency and recurrence of visits, visiting time, the browser they use, the operator or type of terminal from which the visit is made.

This information is used to improve our site, to detect new needs and to evaluate the improvements to be introduced in order to provide a better service to the users who visit us.

To enable, know, block or delete cookies installed on your computer you can do so by setting the browser options installed on your computer.

For example you can find information on how to do it in case you use as a browser:

Firefox from here:

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Microsoft Explorer from here:

Safari from here:

Opera from here:

Shipping costs.

The shipping and handling costs are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order. The costs of shipping to the Canary Islands, Ceuta, Melilla and areas outside the European Customs Union do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the merchandise.

The customs that cancel the shipment, once received the goods returned, will be made the refund of the amount less the amount of the shipment, since they are causes outside the pharmacy.

Orders will be processed as long as they are orders confirmed and paid before five in the afternoon or 17:00 taking into account that they will be distributed from Monday to Friday.

The shipping costs will be free for purchases over 95 € only for Peninsula.

Completion of the order.

To place an order it is necessary to connect to, and register as a user, filling in the electronic form that appears at each moment in the store and following the instructions indicated therein, it is also possible to make the purchase as a guest and in In this case the data supplied will only be necessary for the correct execution of the order. After registration, and to proceed to the purchase of products, you must add the product you wish to purchase to the basket, according to the indications on the screen, completing the order form supplied and validating the same. 

The validation of the order by the customer expressly acknowledges the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless otherwise proved, the data registered by constitute proof of the set of transactions carried out between and its customers. 

Once the purchase is made and within the shortest possible time, always before 24 hours have elapsed since the execution of the purchase, the Customer Service of will send you by e-mail a proof of purchase . If you do not agree with the information contained in this confirmation you can request the modification of the same or the cancellation of the contract.

Availability of products.

The selection of products offered at is valid as long as the products are visible on the website, with the stock limits available. The tab of each product indicates the period in which we can ship it from our warehouses. If the merchandise is in stock, the maximum delivery time is 2 working days. If, on the other hand, we do not have a stock, we will make a request to the supplier and the customer will be informed of the approximate delivery time in case he prefers to cancel the order. To these must be added the delivery times that may have the transport operators with whom we work. 

These deadlines are calculated on working days - from Monday to Friday - since does not make expeditions on holidays, Saturdays, or Sundays. In the event that there is any stock breach or unavailability of an item will contact you to communicate immediately and give you a new delivery date or, if it is not possible to serve you the product, proceed to your cancellation and refund of the amount paid to the buyer.

Bookseller & Payment Information |

The products are sent to the shipping address you have indicated in the order. In the case of placing an order for several articles with different availabilities, the delivery period will take into account the longest expected delivery. In exceptional cases, reserves the right to disaggregate the order, sending the available articles and leaving pending a second shipment, items not available. In this case, the second shipment is made at no additional cost.

In the event that the customer detects a problem at the time of delivery of his order (damaged packaging, missing or damaged products) must indicate in writing on the delivery note of the carrier, and contact by phone with our service center at Customer (942 33 05 07) within the first 24 hours of receipt. We will not accept any return of damaged article, as well as claim of missing article, if it has not been communicated within the established period.

No refund of veterinary medicinal product will be admitted, so it is understood that when ordering is fully aware of this condition, it has the veterinary prescription and will make an appropriate use of it.

Payment offers various means of payment so that you can choose the one that best suits you or best suits your needs: 

Payment by Credit Card with paypal: you can use Visa, MasterCard. Payment will be made through a secure payment gateway of Banco Sabadell. will not collect any information from your credit card at any time. In the event that the POS will report the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online. As an alternative we propose the transfer payment. reserves the right to refuse any operation carried out with a credit card. In this case we will proceed to reintegrate the cash into the original card. In these cases and if the client is interested in progressing in the purchase of the articles we will request a bank transfer. 

As an additional security measure, in addition to the card data (number, expiration, ..) usually requested, a Security Code will be requested to confirm the operation performed with the card and thus provide a greater guarantee of security 

Payment by Transfer: You can make a bank transfer to the following account: 

Caja Cantabria / LiberBank:

IBAN: ES7720482000663400369593 - SWIFT: CECAESMM048 - BIC: CECAESMM048

It is very important that in the SENDER or ORDERING field you indicate the following: Order number - Your name and surname 

You have a period of 7 working days to order the transfer after the completion of your order. The order will not be considered effective until we confirm the corresponding entry and therefore, the deadlines begin to count from this date.

Payment by credit card CECA: Our 100% secure bank of the Bank Liberbank.


All prices of our products are indicated in Euros (€) and correspond to the unit price with VAT included and delivered to the address of your choice, but not included the shipping costs, which are specific to each order.

The amount of the shipping costs will be added to the total invoice.

Right of withdrawal.

If you are not satisfied, you can make the return of your purchases made at in our own online store or in the Pharmacy. The maximum term to request the return is stipulated in 7 working days from the reception of the order, to exercise your right of withdrawal. (According to the art.44 of the Law 7/1996 of Ordenación del Comercio retailer modified by Law 47/2002, of 19 of December. 

If you want to make a return, check that the product must be in perfect condition and in its original packaging, contact to process the return, once received in our warehouses we proceed to process the return mode. 

If the product you ordered does not satisfy you: You can return it through messenger to We will refund the amount of the product provided it is in perfect condition. The cost of courier for its return is borne by the customer. 

In case the return is for a defective product of origin: Once receives the defective product will send another. In this case the change will always be made by the same article or reference. You will only be invoiced the first shipment, taking charge of of the postage corresponding to the return and new shipment.

If you wish to make a change for another article contact our customer service through and this will contact you, the cost of return and new shipment will only be assumed by in In case of being a consequence of an error in the preparation of the order. 

In any case, the responsibility of if this Agreement is breached according to the terms of these general conditions will be limited to the refund of the amount that, if applicable, could have been paid by the buyer and always after repayment by Buyer of the product in question. 

Quality guarantee. only offers you original products and the qualities offered by first-level brands purchased directly from the laboratories that sell them or through the cooperatives that serve the Pharmacy Network of the National Health System. In case of a defective product, will proceed, as appropriate, to the repair or replacement of the product, steps that will be free for the consumer and user. responds of the lack of conformity that manifest within a period of two years from the delivery. The consumer and user shall inform the seller of the lack of conformity within two months of becoming aware of it.

Reimbursement of amounts paid.

The refund will be made through the payment method used in the purchase, except in the case of having paid against refund. In this case the refund will be made via bank transfer. In the case of total or partial payments made by gift vouchers, these can not be refunded in cash, by transfers, or by card. Reimbursement of purchases made by gift vouchers will be made exclusively by a gift voucher of the same amount as that paid with said means of payment. will not refund the amount or make any shipment of merchandise until the receipt and condition of packaging and accessories of the article object of the return or change in our warehouses has not been verified. The price to be returned is the one originally included in the order, except transportation costs, which will only be returned if is responsible for the cause of return of the product. Once verified the correct status of the returned product, will proceed to the refund of the amount in the maximum term of 30 days.

Applicable legislation.

In the event that any provision of these General Conditions is unenforceable or null and void under applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity shall not render these General Conditions unenforceable or void as a whole . In such cases, will proceed to modify or replace said stipulation by another that is valid and enforceable and that, as far as possible, achieve the objective and pretension reflected in the original stipulation. 

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.

Sale of medications without a prescription

As a pharmacy legally established in Spain, autonomous community of Cantabria, we adapted our website to Royal Decree 870/2013, of November 8, which regulates the distance selling to the public, through websites, Of medicinal products for human use not subject to medical prescription. more info and web

FARMACIA FEDERICO MANTILLA VEGA, domiciled in Avd. General Dávila 326, with postal code 39007, located in Santander, province of Cantabria (Spain) with tax identification number 13.769.697-B 
Associate number 958 of Cantabria 
Opening Hours: 09:30 to 14:00 and 17:00 to 20:00 hours from Monday to Friday and Saturdays from 10:30 to 14:00 
Phone: +34 942 33 05 07 or email: 

- Description of the planned area of ​​dispensing and shipping: Only orders with medicines for the Spanish territory (peninsula only) are prepared.
- Delivery / dispatch procedure: The order is prepared according to our quality standards in the pharmacy (according to Normalized Working Procedure PNT0002), packed in an opaque box (usually CAS11ES of 26 x 20 x 18 cm) and well protected with bubble paper or similar. No heat-labile medication is shipped. It is supervised by the pharmacist and the package is closed, finally it is delivered to the transport agency that is the one that realizes the distribution at National level.
Our quality standards ensure that medicines will not be exposed to conditions that could compromise their quality and integrity.
Delivery time: 48 working hours, if done before 14:00. (Saturdays, Sundays and National Holidays and holidays of Santander are not counted.)
- Transport conditions / Special consignment policy: All shipments of medicines are made by the Transport Agency MRW approved for this type of shipments (ensures that the quality of the medicine will not be compromised): 902 300 400 or
- Return management policy, exchange of information between the user and the pharmacy office:
The consumer / user will be entitled to the return of the drug and the refund of the amount paid in case the delivery period exceeds 50% of the time established in the purchase for causes not attributable to it.

Returns: The pharmacy will not be able to accept returns of medicines once they have been dispensed and delivered to the client, except for medicines that have been supplied in error, do not correspond with the order or have been damaged during the transport. In all cases, the returned drugs will be destined for destruction, through existing integrated waste management systems.

All information exchange with the pharmacy is included in our data protection policy:

Links of interest: